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⚠️ This is a draft. Have it reviewed by someone who knows cross-border e-commerce
before publishing. Section 9 (Storage and disposal) and **Section 14 (Limitation of
liability)** in particular may be unenforceable under local consumer protection law —
the UK's unfair terms rules are strict. See 運用ルール.md §12.

Japan Proxy Service ("we", "us") provides a proxy purchasing service (the "Service") on these terms. By using the Service you agree to them.

Effective: ［DATE］

1. What the Service is

1. We purchase goods from sellers in Japan as your agent. **Ownership of the goods passes to you at the moment of purchase.** We store, pack and ship them for you. We are not the seller of the goods.
2. The Service consists of:
   Purchasing goods on your behalf (online, or in person within Tokyo's 23 wards)
   Receiving, storing and packing those goods at our warehouse
   International shipping at your expense — a service we provide to you
3. We are not required to provide you with records of our correspondence with sellers or carriers.
4. We may engage third parties to carry out any part of the Service.

2. Your responsibilities

1. You are responsible for the accuracy of the information you give us: item URLs, variant choices, delivery address, telephone number and so on.
2. **You are responsible for checking the import rules, prohibited items and quantity limits of your destination country.** We do not check these for you.
3. You must not use goods purchased through the Service for the development, manufacture or use of weapons, or transfer them to anyone who may do so.

3. Items we do not handle

1. We do not handle the following.

Our own policy

• Food, snacks, drinks, alcohol, supplements, health foods, medicines, condiments, baby food, pet food

Forbidden by law as dangerous goods in air transport

• Perfume, nail polish, nail polish remover, aerosols and sprays of any kind, sunscreen, lotions and hair tonics over 24% alcohol, power banks, e-cigarettes, fireworks, and anything else classed as dangerous goods under IATA rules

Note: dangerous goods cannot be sent by sea freight either.

1. Cosmetics and skincare can only be sent by postal service. If you combine them with other items, the entire parcel must travel by post, which may change the cost.
2. Cosmetics are accepted in personal-use quantities only. We will decline requests in quantities we consider commercial or intended for resale.
3. If we judge that an item received is unsuitable for export, we may decline to ship it. Any return or disposal costs are yours.

4. Payment — two stages

1. You pay in two stages.

1. We do not purchase anything until Payment 1 has cleared.
2. **International shipping cannot be calculated until your goods reach our warehouse and we weigh and measure them.** Any figure given at quotation stage is an estimate.
3. Shipping is charged on **the greater of actual weight and volumetric weight (L × W × H ÷ 5000)**. Light but bulky items cost more than you may expect.
4. Item prices and domestic shipping inside Japan are passed through at cost. International shipping follows our own shipping rate table.
5. A payment fee of 3.6% applies to the subtotal of each payment. This is exactly the rate our payment processor (Stripe) charges us, and it is not discounted.
6. Everything is billed in Japanese yen. Your card issuer converts it into your own currency. Their exchange rate and any foreign transaction fee are set by them, not by us.

5. Service fee

1. The service fee is charged per order: a base fee plus a percentage of what the items cost. We do not count items.

1. The 5% applies to the item cost only. It is not charged on shipping or packing.
2. If you ask for both online and in-store purchasing, each base fee applies, and the 5% is charged once, on the combined item total.
3. These are launch rates and apply for a limited period. Any change will be announced on our website in advance.

6. In-store purchasing

1. We shop within Tokyo's 23 wards only. We cannot take requests outside that area.
2. We shop twice a week. There is no travel fee.
3. If you need a specific other day, a rush fee of JPY 4,000 applies. The rush fee is not discounted.
4. If we attend the shop and **the item is unavailable — sold out or otherwise — a fee of JPY 3,000 applies.** This covers our travel and time and is not discounted. We will send you a photograph showing the situation at the shop.
5. We give no guarantee as to stock or availability.

7. International shipping

1. We ship by the method you choose. Which methods are available depends on the contents, weight, dimensions and destination.
2. If your items do not fit the method you chose, we will act on the option you selected when ordering:
   Return the excess to storage and ship the rest
   Upgrade to the next available method (the cost may be higher)
   Split the shipment into two or more parcels (shipping is charged for each)
3. Our service is complete when we hand the parcel to the carrier. We are not responsible for the carrier's acts, for delays, or for how long delivery takes. Transit times shown on our website are estimates.
4. We do not monitor tracking updates. Please check them yourself.

8. Customs duties and import taxes

1. Duties, import taxes and customs clearance charges are not included. You pay these directly to the carrier or customs authority in your country.
2. The amount is decided by your country's customs. We cannot estimate it in advance.
3. If a parcel is returned to us because you refused it, did not pay the duties, or gave an incorrect address, the return and re-shipping costs are yours.
4. **In that case we do not refund the item price, the service fee, the international shipping, or anything else you have already paid.** The goods were bought for you, and the shipping has already been paid out.
5. **We will not change a declared value, declare goods as a "gift" or as "used", change an HS code, or alter a declaration in any other way.** Please do not ask.

9. Storage and disposal ★ needs professional review

1. We store your goods at our warehouse.

1. Storage fees are added to Payment 2.
2. **If your goods remain with us for more than 60 days after arrival without being shipped, or if storage fees remain unpaid, you are deemed to have abandoned ownership of them.**
3. We may then dispose of them by any means, including disposal or resale, and you waive any claim in respect of them.
4. We will send at least three notices to your registered email address before doing so — around day 30, day 45 and day 55 after arrival.

10. Cancellation and returns

1. We will cancel an order or return an item only where the seller permits it, and on the condition that you cover the associated costs.
2. Any cancellation or return we make is made on the basis that **the seller sold the goods to us within Japan**. The seller bears no responsibility for an international transaction.
3. We refund you after the seller's refund to us has been confirmed.
4. Items bought at auction or on flea-market platforms cannot generally be returned once a bid is placed or payment is made.
5. For an international return, the shipping from you to our warehouse, from us to the seller, and any costs of re-importing into Japan are yours, whatever the reason.

11. Faulty or incorrect items

1. **We are not obliged to verify that the goods received are correct, and we are not responsible for a seller's mistakes.**
2. **For used items, we can only accept complaints about condition if you used our Photo Check service** and inspected the item before international shipping.
3. Raise any complaint about a faulty or incorrect item within 7 days of delivery to your address.
4. We will put the matter to the seller, but if the seller refuses to refund, we are not obliged to compensate you.
5. Item titles and descriptions come from the sellers and are machine-translated. We are not liable for inaccuracies in that translation.

12. Damage and loss

1. Report damage or missing contents within 14 days of delivery.
2. Send us the following photographs, and **keep all packing materials and the outer box**:
   The packing materials (outer box and internal protection)
   The damage to the box and to the item
   Our identification label on the outer box
   The shipping label
3. We open a loss investigation only after the following periods have passed.

1. The following are generally not covered:
   Minor damage to items sold as "junk"
   Damage to the item's own outer box only
   Functional problems where there is no visible external damage

13. Suspension of service

We may decline to continue serving you if you:

1. Fail to pay
2. Raise a dispute through a third party (a chargeback or similar)
3. Refuse to verify the payment identity when asked
4. Behave in a threatening or seriously inappropriate way toward us or our staff
5. Create multiple accounts without our agreement
6. Act in any other way we consider inappropriate

14. Limitation of liability ★ needs professional review

1. We are not liable for failure to perform caused by events beyond our reasonable control, including natural disasters, war and epidemics.
2. We are not liable for the acts of **sellers, carriers, banks, payment processors or any other third party**.
3. We are not liable for a seller's dishonesty, including delay, inaccurate description or fraud. Choosing a reliable seller is your responsibility.
4. **We compensate you only where it is shown that our staff purchased an item other than the one specified, or damaged an item. Compensation is limited to the value of the item**.
5. If you contact a seller directly, we are not responsible for the outcome.

15. Changes to these terms

We may change these terms. Changes take effect when published on our website. Please check them from time to time.

16. Governing law and jurisdiction

1. These terms are governed by Japanese law.
2. Disputes should first be addressed through discussion between us.
3. Where discussion does not resolve a dispute, **any claim brought against us is subject to the exclusive jurisdiction of the courts of Japan.**

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